Welcome to Noorvella Candles. By accessing or purchasing from our website, you agree to comply with the following Terms & Conditions. Please read them carefully before using our services.

1. General

  • The website Noorvella Candles is owned and operated by us.

  • By purchasing from our store, you agree to our policies, including Privacy Policy, Refund & Return Policy, and Shipping Policy.

  • We reserve the right to update, modify, or change these Terms & Conditions at any time.

2. Products & Orders

  • All our candles are handcrafted, so slight variations in color, size, or fragrance may occur. These are not considered defects.

  • Prices for our products are subject to change without notice.

  • Orders are accepted subject to product availability. If a product is unavailable, we will notify you and provide a refund or replacement option.

3. Payments

  • We accept multiple payment methods (Credit/Debit Cards, UPI, Wallets, Net Banking, COD if available).

  • All transactions are processed securely. Noorvella Candles is not responsible for any unauthorized transactions outside our website.

4. Shipping & Delivery

  • Orders are shipped within the time frame mentioned on the Shipping Policy page.

  • Delivery times may vary based on your location and external courier delays.

  • Once shipped, Noorvella Candles is not responsible for delays caused by courier services or natural events.

5. Returns & Refunds

  • Returns, refunds, and exchanges are governed by our Refund & Return Policy.

  • Used, customized, or clearance items are not eligible for returns.

6. Intellectual Property

  • All content on this website, including images, text, logos, and designs, is the property of Noorvella Candles.

  • Copying, reproducing, or distributing our content without permission is prohibited.

7. Limitation of Liability

  • Noorvella Candles shall not be held liable for any indirect, incidental, or consequential damages arising from product use or website access.

  • Our liability is limited only to the value of the purchased product.

8. User Responsibilities

  • Customers must provide accurate information during checkout (name, address, contact details).

  • Noorvella Candles is not responsible for failed deliveries due to incorrect or incomplete information.

9. Governing Law

  • These Terms & Conditions shall be governed by the laws of India.

  • Any disputes will fall under the jurisdiction of Address: 1st Floor, KH No. 122, Extn Street No. Gali No. 3, Savita Vihar, Village Mukandpur, New Delhi, North West Delhi, Delhi – 110042

10. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us:

📧 Email: noorvellacandles@gmail.com
📞 Phone: +91 70539 61417

✨ By purchasing from Noorvella Candles, you agree to these Terms & Conditions and trust us to deliver handcrafted candles with love and care.